Privacy Policy

Trusty Haul (Operating Brand) — TRUST TARILERS LTD (Legal Entity)

Effective Date: 01-02-2020
Last Updated: 19-12-2025

1) Who We Are

TrustyHaul.com is operated in the United States under the trading name Trusty Haul, with the legal entity responsible for data handling being:

TRUST TARILERS LTD (United Kingdom private limited company; incorporated 16 April 2004)
Registered Address: Houndhill Park, Bolton Road, Wath-Upon-Dearne, Rotherham, S63 7LG, England

U.S. Operations (Head Office / Warehouse):
114 Whalen Loop Rd, Woodland, WA 98674, United States

When this policy says “Trusty Haul,” “we,” “us,” or “our,” it refers to Trusty Haul operating under TRUST TARILERS LTD.

2) What This Policy Covers

This policy explains:

  • what personal information we collect,
  • why we collect it,
  • how we use and share it,
  • how long we keep it,
  • how we protect it,
  • and the rights you may have depending on where you live.

This policy applies to information collected through:

  • our website (TrustyHaul.com),
  • our contact forms,
  • email, phone, and customer support conversations,
  • and order or delivery coordination activities.

3) Information We Collect

We collect information that is necessary to run a trailer/equipment sales and delivery operation responsibly. The categories below reflect what we may collect depending on how you use our site.

A. Information You Provide Directly

  • Contact details: name, email address, phone number
  • Order details: product interest, delivery address, billing details (as required)
  • Communication content: messages you send us by form, email, or phone
  • Business information (if applicable): company name, purchase requirements, tax exemption documents (where provided)

B. Information Collected Automatically (Website Use)

  • Device and usage data: browser type, pages viewed, time spent, clicks, referring page
  • Approximate location: inferred from IP address (city/state-level; not precise GPS)
  • Cookie identifiers: for site functionality, security, and analytics

C. Payment Information

Payments are processed through payment providers. As a rule, we do not store full card numbers on our servers. Depending on the provider, we may receive limited payment confirmations (e.g., payment status, transaction reference).

4) Why We Use Personal Information

We use personal information for practical business purposes, including:

  1. To respond to inquiries and provide quotes or order support
  2. To confirm orders (availability, specs, delivery feasibility, scheduling)
  3. To coordinate delivery (contacting you, planning routes, managing access details)
  4. To process payments and prevent fraud
  5. To issue invoices and maintain records for operational and legal compliance
  6. To improve our website (analytics, performance, security monitoring)
  7. To send service messages (order updates, confirmations, policy notices)

We do not collect information “just in case.” If a data point is not needed for operations, we avoid it.

5) Legal Bases for Processing (UK Context)

Because TRUST TARILERS LTD is a UK entity, we also structure processing around recognized lawful bases (for example: contract necessity, legal obligation, legitimate interests, or consent where required). 

In practice, this means:

  • If you place an order or request service, we process data to perform a contract (or take steps you request before a contract).
  • Where we keep records for compliance, we process data to meet legal obligations.
  • Where we improve security and prevent fraud, we process data under legitimate interests.

6) Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Essential site functionality (security, session handling, fraud prevention)
  • Performance and analytics (understanding how visitors use the site)
  • Preference settings (remembering choices where applicable)

You can control cookies through your browser settings. Blocking all cookies may affect site functionality.

7) How We Share Personal Information

We do not sell personal information as a business model. We only share information when it is operationally necessary:

A. Service Providers

We may share limited information with trusted providers who help us operate, such as:

  • payment processors,
  • website hosting and security services,
  • analytics tools,
  • customer support systems,
  • delivery and logistics coordination partners (where needed for delivery execution).

These providers are expected to handle personal information securely and only for the services they provide to us.

B. Logistics and Delivery

If delivery is being scheduled or executed, we may share necessary details (such as your name, contact number, delivery address, and scheduling notes) with the parties involved in the delivery chain.

C. Legal and Compliance

We may disclose information if required to comply with law, court orders, or legitimate regulatory requests.

8) Marketing Communications

If you opt into marketing messages (where we offer that option), you can opt out at any time using the unsubscribe method provided in the message.

We honor opt-out requests within 10 business days, consistent with CAN-SPAM requirements.

Service emails (order updates, dispatch notices, policy confirmations) are not marketing and may still be sent as part of fulfilling your request.

9) Data Retention

We keep personal information only as long as needed for:

  • legitimate business operations,
  • recordkeeping,
  • dispute resolution,
  • and legal compliance.

Retention periods vary depending on the context (for example: completed orders may require longer retention than basic inquiries). When data is no longer needed, we delete it or anonymize it where practical.

10) Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No internet system is risk-free, but we take security seriously and limit access to personal data to authorized personnel and service providers.

11) Children’s Privacy

TrustyHaul.com is not intended for children, and we do not knowingly collect personal information from children.

12) Washington “My Health My Data” Statement

Trusty Haul does not operate as a health service and does not normally collect “consumer health data.” If our business activities ever require collection of consumer health data in a way that triggers Washington’s My Health My Data Act, we will provide a separate, dedicated consumer health data privacy policy link as required.

13) Your Privacy Rights

Your rights vary depending on where you live.

A. California (CCPA/CPRA)

California residents may have rights to request disclosure of the personal information collected about them and how it is used or shared.

If applicable, you may request:

  • access to categories and specific pieces of personal information (where required),
  • deletion of certain personal information (subject to exceptions),
  • correction of inaccurate personal information,
  • and information about sharing/disclosure practices.

(If you want, I can also create a separate “California Privacy Notice” page to make this even cleaner for reviewers.)

B. Other U.S. States

Other states may provide privacy rights (access, deletion, correction, opt-out of certain processing) depending on thresholds and applicability. We respond to reasonable verified requests in line with applicable law.

C. UK/International

Where UK GDPR applies, individuals may have rights such as access, correction, deletion, restriction, and objection, subject to lawful bases and legal exceptions.

14) How to Make a Privacy Request

To request access, deletion, correction, or to ask a privacy question, contact:

Email: contact@trustyhaul.com
Include:

  • your full name,
  • the email/phone number used to contact us,
  • the nature of your request,
  • and any relevant order reference.

For security, we may ask for verification to ensure we do not disclose personal data to the wrong person.

15) International Transfers

Because we operate through a UK legal entity and a U.S. operations base, information may be processed in the United States and the United Kingdom depending on operational needs (for example, customer support systems, compliance documentation, or corporate administration).

Where transfers occur, we take reasonable steps to protect information consistent with this policy.

16) Changes to This Policy

We may update this Privacy Policy to reflect changes in operations, technology, or legal requirements. The “Last Updated” date at the top indicates the latest version.

17) Contact Information

Trusty Haul — U.S. Operations
114 Whalen Loop Rd, Woodland, WA 98674, United States
Phone: +1 (509) 906-2376
Email: contact@trustyhaul.com

Legal Entity: TRUST TARILERS LTD
Houndhill Park, Bolton Road, Wath-Upon-Dearne, Rotherham, S63 7LG, England

Shopping Cart
Scroll to Top