PAYMENT POLICY
Trusty Haul (Operating Brand) — TRUST TARILERS LTD (Legal Entity)
1) Purpose of This Policy
This Payment Policy explains how payments are accepted, verified, processed, and confirmed for purchases made through TrustyHaul.com. Because many of our products are high-value and often require freight-based delivery, payment handling follows a structured process designed to protect customers, prevent fraud, and ensure accurate order fulfillment.
2) Accepted Payment Methods
Trusty Haul accepts the following payment options (availability may depend on order value, product type, and verification status):
A. Card Payments (Credit/Debit)
We may accept major credit and debit cards through a secure payment processor. Card payments are processed using encrypted checkout technology, and we do not store full card details on our servers.
B. Bank Transfer / Wire Transfer
For higher-value transactions, commercial purchases, or where additional verification is required, we may request payment via bank transfer (wire). This is a standard method in heavy equipment sales and helps reduce payment disputes on large orders.
C. Alternative Methods (If Offered at Checkout)
Any additional payment methods shown at checkout are considered approved options for that order type. If a method is not shown at checkout, it is not currently available.
Important: We do not accept cash payments. If a payment method is not listed above or not displayed at checkout, please contact us before placing an order.
3) Order Review Before Final Confirmation
Trusty Haul does not treat checkout submission as automatic dispatch approval.
After you place an order, our team may review the order to confirm:
- Product availability and allocation
- Delivery feasibility (route access, scheduling, location constraints)
- Final delivery coordination requirements
- Customer contact confirmation for scheduling
This review is part of normal operations for freight-based equipment and reduces errors, delays, and disputes.
4) Payment Authorization vs. Payment Completion
Depending on the payment method used:
Card Payments
- Your card may be authorized at checkout (a temporary hold) before final capture/settlement.
- Payment may be captured only after the order is confirmed for fulfillment and logistics alignment.
Bank Transfers
- Orders paid by bank transfer are confirmed only when funds are received and cleared in the designated account.
- Bank transfers can take 1–5 business days depending on your bank and transfer type.
We do not dispatch products until payment is confirmed.
5) Deposits, Partial Payments, and Payment Stages
For certain products or order types, Trusty Haul may use a staged payment structure, such as:
- An initial payment to reserve the unit
- A final payment prior to dispatch
If a staged payment applies, it will be communicated clearly and documented through an invoice or written confirmation.
No staged payment arrangement becomes active without clear customer acknowledgement.
6) Invoicing and Proof of Payment
For bank transfers, we may issue an invoice that includes:
- Product reference
- Purchase amount
- Payment instructions
- Order identifier
- Contact details for confirmation
Customers are encouraged to keep proof of payment until the order is fully delivered and closed.
7) Payment Verification and Fraud Prevention
To protect customers and reduce unauthorized transactions, we may request verification for certain purchases, including:
- Confirmation of billing details
- Identity verification for high-risk transactions
- Business purchase verification for commercial buyers
- Additional confirmation if payment details and customer details do not align
Verification requests are not designed to delay legitimate orders. They are used to prevent fraud, chargebacks, and mistaken transactions.
If verification cannot be completed, we may cancel the transaction and refund eligible amounts based on the Refund & Returns Policy.
8) Payment Failures, Reversals, and Cancellations
Card Declines
If a card payment is declined or fails, the order may not be confirmed. Customers may retry with a valid payment method or contact support.
Chargebacks and Payment Disputes
If a customer files a chargeback before contacting us, it can delay resolution and may pause order processing until the payment dispute is resolved.
We strongly recommend contacting Trusty Haul first so we can address concerns quickly through documented internal processes.
Order Cancellation Due to Payment Risk
We may cancel an order if:
- Payment is flagged as unauthorized
- Verification cannot be completed
- The customer cannot be contacted for required order confirmation
- The transaction presents a high fraud risk
If cancellation occurs, refunds are issued according to the Refund & Returns Policy and the status of the transaction (authorized vs. captured vs. transferred).
9) Taxes, Fees, and Total Cost Transparency
Where applicable, taxes are calculated and displayed during checkout or confirmed in the invoice.
Trusty Haul does not intentionally hide costs. If an order requires additional logistics coordination that affects total delivery cost, this is discussed and agreed with the customer before dispatch.
10) Refund Method and Processing
Refunds are issued to the original payment method where possible:
- Card refunds return to the original card
- Bank transfer refunds may be returned to the originating account (subject to verification and banking rules)
Refund processing time depends on:
- The payment method used
- Bank processing times
- Whether funds were captured/cleared
Refund timelines and eligibility conditions are defined in the Refund & Returns Policy.
11) Contact for Payment Questions
For payment confirmations, invoicing requests, or checkout issues, contact:
Trusty Haul — U.S. Operations
114 Whalen Loop Rd, Woodland, WA 98674, United States
Phone: +1 (509) 906-2376
Email: contact@trustyhaul.com