Thank you for choosing Trusty Haul Trailer Sales. for your horse trailers needs. This Shipping Policy outlines the details of our shipping process, including timelines, costs, and procedures.

Shipping policy:
You will receive an order confirmation email once you place your order on our website. This notifies you that we have received your order in our system and pre-authorized your payment accordingly.
“At Trusty Haul Trailer Sales, our prime goal is to provide you with the best shipping options, no matter wherever you are within USA. We ensure 24/7 prompt response to our valued customer and due time delivery across USA. Once you submit your order, your order status and shipping information including order tracking number will be sent to your email.

Shipping Charges:
Our shipping policy is straightforward: we offer a flat rate of $400 for all products listed on our website, with no additional fees or surcharges. This rate applies to all destinations within the continental United States, ensuring a hassle-free and predictable shipping experience for our customers.

Order Acceptance & Pricing:
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for USA:
Shipping Time: 7-14 Bisiness Days
Cut Off Time- 06.00 PM
All orders ship the same day if placed before 05.00 PM Time

What happens after I place an order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 3 business days (not including holidays and weekends). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email contact@trustyhaul.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you soon.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Which carriers do you ship with?
 We handle the entire shipping process in-house, utilizing our own dedicated shipping team. This enables us to maintain control over every aspect of the shipping process and ensure your order is delivered with care. For orders of high value, carriers will ask for a signature of customer upon delivery.

Delivery Address:
Please ensure that the provided shipping address is accurate and complete. We are not responsible for delivery delays or issues resulting from inaccurate or incomplete addresses.

Signature Requirement:
For security reasons, a signature may be required upon delivery. This ensures that your container reaches the intended recipient.

Receiving the Shipment: Upon receiving the container, please inspect it for any visible damage. If you notice any damage to the trailer, please document it with photos and notify us within 48 hours of delivery.

How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 5 business days, please email at contact@trustyhaul.com and we will assist you from there accordingly.

Contact Us: If you have any questions or concerns about our shipping policy or your specific order, please feel free to contact our sales team at:

Email: contact@trustyhaul.com